Light In The Box Denmark
Light In The Box Denmark Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Light In The Box Denmark reviews show a 1.6 star rating from 5 customers; sentiment is largely negative with 80% unfavorable, frequent refund requests and delivery complaints.
Key Takeaways for Future Customers
- Expect slow or missing deliveries and limited order tracking.
- Contacting customer service can be difficult; keep payment records for refund requests.
- Prices are medium and discounts are common, so compare options before buying.
Negative Feedback / Risk Areas
- Repeated reports of missing orders and late delivery timeframes.
- No confirmation emails, tracking issues, and hard-to-reach support.
- Billing problems including double charges and refund delays appear in Light In The Box customer complaints.
Positive Feedback
Customers note cheap clothing and attractive discounts, especially for dresses.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Light In The Box Denmark reviews show a 1.6 star rating from 5 customers; sentiment is largely negative with 80% unfavorable, frequent refund requests and delivery complaints.
Key Takeaways for Future Customers
- Expect slow or missing deliveries and limited order tracking.
- Contacting customer service can be difficult; keep payment records for refund requests.
- Prices are medium and discounts are common, so compare options before buying.
Negative Feedback / Risk Areas
- Repeated reports of missing orders and late delivery timeframes.
- No confirmation emails, tracking issues, and hard-to-reach support.
- Billing problems including double charges and refund delays appear in Light In The Box customer complaints.
Positive Feedback
Customers note cheap clothing and attractive discounts, especially for dresses.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Access nenided
- Website access is denied; checkout cannot proceed.
- They want to be contacted by email with a reply option, not noreply.
Jeg bliver nødt til at prøve en anden webshop for jeg er blevet nægtet adgang til LightInTheBox, måske fordi den er Kinesisk . Der er ingen mulighed for at svare retur på en mail der er modtaget fra LitB. Man bliver bare lukket ned.
Når jeg går ind på din hjemmeside, vil jeg altid være nægtet. Ingen adgang til serveren, lyder beskeden.
Hvorfor? Jeg har artikler i min kurv, og jeg kan ikke betale, fordi jeg altid er nægtet adgang. Hvorfor?
Kontakt mig venligst på email og altid med mulighed for at svare. Ingen noreply-email.
Vivian Buxbom
Preferred solution: Adgang til website.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy Christmas present has not come as promised
- Order placed Dec 8 as a Christmas present with a 59-day delivery promise.
- Delivery now set for Dec 29; requests refund or delivery before Dec 24.
Dear Lightinthebox,
My package was bought as a Christmas present, because it was said to be delivered in 59 days. I bought the present on the 8th of December, but after complaining on Trustpilot, I got a useless response.
Now my package is told to arrive on the 29th of December, and therefore I want my money back or my package to come before the 24th of December. I am extremely unhappy for your service and miscommunication, although I understand your time pressure in Christmastime.
- Cheap clothing
- Delivery and customer service
Preferred solution: Full refund
User's recommendation: Deliver in time and upgrade the support for clients
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Mini cam virker ikke
Company fixed the issue and I have been provided with apology.
Jeg har købet et mini camera men efter 3-4 gange jeg har brugt den stoppede wifi med ag virke. Hvad gør jeg nu??
Preferred solution: Vil gerne have en ny.
User's recommendation: Good
Godmorgen. Undskyld forstyrrelsen, Jeg er ked af at forstyrre dig.
Vi fandt din ordre 70472122 og kontaktede dig via billet-ID 101419953.
Vi venter på dit svar. Med venlig hilsen Kundeservice
Ry, Central Jutland
Missing jacket
Hven vill i receiver the jacket i paid for???youneed to be honest an truthful. You promis but du not deliver
Thank you for posting a comment. We sincerly sorry for the long wait.
Such delays are quite unusual, have you already tried to contact our customer service from your account? We are afraid that there could be a delivery issue, the logistic department will be eager to have a closer look at this.
Please don't worry, we'll be offering you a straight refund after having received your request. Hoping to hear from you soon!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have not received my packet
I have not recived my packet yet order from the 7 november
When do i get it ?? I dont understand it is takeing so Long Why ? I live in Denmark
User's recommendation: Long time before You get the items You bought
Good morning, Sorry to bother you. We found your order 75706102 and contacted you via ticket ID 102012586.
We are waiting for your answer. Cordially Customer Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrdre nr. 7451****
I har sendt forkert størrelse. I har sendt størrelse L nen jeg gsr bestillt størrelse XL.
Send venligst dem rigtige størrelse XL.
Vh Marie-Louise Odgaard-Aschwanden
Good morning, Sorry to bother you. We found your order 74515847 and contacted you via ticket ID 101909357.
We are waiting for your answer. Cordially Customer Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI did not receive my order
My name is Hassan isaq soliman
Address.korsløkkehaven 15
5220 Odense Sø
I did not receive my order.my tel.is 00455021****
My email.is: saidodenseaner@***.com.
Please contact me
Preferred solution: Deliver product or service ordered
Haderslev, South Denmark
Didnt recive email cant track order
I didn't receive any email and I don't know anything order , I know you are a hacker but we learn from our mistakes not to buy from your company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery hard to get in touch with a service point
I have been trying to get in touch with some service point, but I am finding it very difficult.
Could be more clear.
Preferred solution: I need a manual for the product I purchased.
Roskilde, Zealand
No confirmation mail
- No confirmation email after ordering.
- The order isn't visible in the app; payment charged.
- I need delivery confirmation or a refund.
Hi, I ordered a light for my ceiling a few days ago and I have not received a confirmation mail, and I cannot see my order on the app. I can see you have taken the money, so I need my confirmation that I will get my order, because otherwise I would like to be refunded.
Wais.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSendte varen 6 dage efter bestilling, så den nåede ikke frem til jul
Sendte varen 6 dage efter bestilling, så den nåede ikke frem til jul 
har ikke hørtvfra dem. Kan ikke kontakte dem via telefon.
Preferred solution: Deliver product or service ordered
User's recommendation: Hold her lang væk
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhere is my mailing order
- I ordered a reborn doll but did not receive an order number email.
- My card was charged and the doll has not arrived, affecting a Christmas gift.
I have ordered a reborn doll, but you forgot to send me a mail with an order number. Your company have already taken the money from my account.
So where's my mail and where's my doll?
It's a christmas present to my daughter and it was expensive. So i hope your company is fair and real so the christmas won't be ruined for her.
Preferred solution: Full refund
User's recommendation: Its a scam. They steal your money. I ordered a reborn doll to My Child in Christmas present. For 900 Danish kr. i ditn’t get a mail and they still took the money from My account. Now i dont have money to buy it from another store
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt is imposiblento understand
- Order 5907**** shows conflicting status: one email says OK, another says not paid; money charged, please explain and call +459111****.
It is not imposible to get infoation about order nr 5907****, cos one mail sais that it is ok another says is not payed, but somehow you took money from bank account, explain me this! Call me +459111****
Preferred solution: Explanation and terms when parcels will come
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Slagelse, Zealand
I need my orders
Ordered 4 items in September together now Nov 5th . Still only recieved 1 item try to explain This by e-mail but very slow to respond
User's recommendation: Beware
Hurup, Nordjylland
Betalte varer jeg ikke kan modtage.
- Cannot log in as a member to contact LITB; orders and payments were processed.
- Customer asks LITB to investigate the login issue.
For at få kontakt til LITB skal jeg logge ind som medlem, der kan jeg af en eller anden grund ikke. De kunne godt modtage min bestilling og modtage min betaling.
Vil i undersøge sagen?
Jonna Hansen Mosevej 16 7700 Thisted
Tlf. 2345****
Return some clothes back
Hi sir, my name is Ebenezer Collatz and i bought a cloth from light in the box but i want to send some back so pls help me thanks
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Thank you for leaving a comment. We apologize that it took us a long time to dispatch the item.
Our warehouse holds a fairly high number of items in stock, but some items need to be sourced from one of our external suppliers. These items will be marked on the product page with an extra processing time, indicated just below the add-to-cart button.
Most items can be shipped in a couple of days, unless they are in high demand and the order is delayed. Please don't hesitate to reach out to our customer service, we will follow up with the supplier, urge them to prioritize this order.